Direct Debit Payment Collection Service

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The following is a brief overview of our direct debit service. For a more detailed specification of what the service provides, click here.

CPU’s dedicated payment collection system provides a hassle free direct debit collection service for schools that handles everything including online direct debit applications, a friendly UK based administration team and direct debit reporting facilities. Developed to service schools on our range of 1:1 Learning programmes it has since been perfected with direct input from school auditors to provide a well-rounded system that meets even the most stringent eyes.

Featuring an online direct debit application system developed to meet BACS guidelines and industry recommended security protocols you can be sure that all applications made through our system will be safe and secure from the moment the details are entered.

Once applications have been received and set up the system takes away all the administrative burden of payment collection, giving back an extensive, transparent direct debit reporting suite providing as much or as little detail as you need. We’ll handle everything from setting up the direct debit registrations to parent communications once the collections are up running. We have a number of tried and tested solutions in place to help parents keep on track with their direct debits including resolution techniques to help solve payment issues.

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Tied directly into our GENIE system, our payment service will provide you with a login to view and manage your direct debit collection information 24/7. You can also benefit from a range of features including detailed status reports to track the progress of direct debits and a cash book enabling cash payments made directly to you to be reconciled against parent applications. Your parents will also be provided with a login to track their direct debit progress and view balance statements online.

Below are some of the features that form our complete direct debit collection service:

  • A secure online direct debit application system compliant with BACS guidelines
  • Direct Debit Instruction registration via BACS
  • Direct Debit welcome letters and future payment schedules, all compliant with BACS guidelines
  • Collection of monthly Direct Debits, all of which are tracked through CPU’s GENIE system
  • Cash book system allowing you to record any cash or cheque payments made directly to you. Cash book payments are instantly reconciled against the total amount owed on our system
  • Re-collection procedures that can be tailored to specific requirements such as number of re-collection attempts and frequency of re-collections
  • Communications to parents that require re-collections, providing information on collection issues and explaining how each issue can be resolved
  • Collecting any back payments on stopped collections
  • Monthly reconciliation with bank statements
  • General administration, e.g. updating bank details
  • Payment cancellation or suspension including communications to parent
  • Detailed monthly Direct Debit reports containing information on collections, bounces, balances and summaries of amounts collected to date and amounts owed
  • Parent accounts that allow all your parents access to GENIE for summaries on collections paid / remaining and also to track the progress of their collections so far
  • All collections are held in a segregated, ring fenced bank account and all payments are received and paid from this account. Collection payments are reconciled and paid to the school by the 15th of the month
  • MyGenieApp showing instant push notifications for missed or bounced direct debit parent contributions and for parents, statements online and ability to make up any missed contributions or lump sum payments using a debit or credit card. Click here for more details