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Service Level Agreements

At CPU we pride ourselves on the level of service that we are able to provide to our clients. Whether you are a large scale international company, an educational establishment or an end user placing a claim online we strive to provide efficient and reliable services across the board.


To ensure that we maintain our high service standards, we have created various Service Level Agreements to adhere to which enable us to provide consistent services. These SLAs set out a range of guidelines and targets that come with each of our services. Some examples of these SLAs are shown below.


 


Policy Wording

Click below for a sample version of the relevant policy wording.