To track an existing claim, click here. To make a new claim, please enter your serial number below.
If you would prefer to place a claim over the phone, please call 0345 872 2156 and select option 1.
Claims for equipment insured under our programmes are handled completely online through CPU's Genie system. Claims logged online are immediately visible to our claims team enabling the claims process to begin straight away.
To make a new claim, select a claim type and enter you serial number / IMEI number below:
Please note, by clicking Check you will leave the CPU site and be redirected to the relevant claim form.
The IMEI/serial number is a 15 or 17 digit unique serial number for your device. It will either be printed on the back of the device box or engraved or on the back of your device, alternatively contact your employer.
For help finding your IMEI/serial number for an iPhone or iPad click here.
For help finding your serial number for a MacBook click here.
For help finding your serial number for a iMac click here.
For help finding your serial number for an Apple Watch click here.